TERMS AND CONDITIONS

Aka Terms of Service

Dr. Robert Laidlaw - Cosmetic Injection Services

1. INTRODUCTION

Welcome to Dr. Robert Laidlaw's cosmetic injection services ("Services"). These Terms and Conditions ("Terms") govern your use of our Services, website, and related materials. You agree to be bound by these Terms by accessing or using our Services.

2. SERVICES PROVIDED

Our Services include, but are not limited to:

• Injectable treatments, including anti-wrinkle injections and dermal fillers
• Complementary treatments, including PRP, Sofwave and energy-based skin treatment
• Morpheus treatments
• Surgitron mole removal
• Cosmetic consultations and assessments

3. APPOINTMENTS AND CANCELLATIONS

3.1 Booking Appointments

Appointments can be booked through our website, via telephone, or in person at our clinic.

3.2 Cancellation Policy

We require at least 48 hours' notice for cancellations or rescheduling. All booking fees and deposits are forfeited for cancellations or no-shows within 48 hours of the scheduled appointment. Additionally, late cancellations or no-shows may incur a fee of up to 50% of the remaining scheduled service cost.

4. PAYMENTS AND FEES

4.1 Payment Methods

We accept payment via credit/debit cards, EFTPOS, and electronic fund transfers.

4.2 Deposits

Specific procedures may require a deposit at the time of booking.

4.3 Refund Policy

Refunds are provided at our discretion and are generally not offered for services already rendered. If you are unsatisfied with your treatment, please contact us within 14 days to discuss your concerns.

5. HEALTH INFORMATION AND PRIVACY

5.1 Collection of Personal Information

We collect personal and health information necessary to provide safe and effective cosmetic services. This information is collected directly from you during consultations and through our intake forms.

5.2 Use of AI Scribes and Technology

We utilise various technologies to enhance our services, including:

• AI-powered medical scribes integrated within our practice management software
• Heidi Health platform and other similar healthcare technology platforms
• Digital consultation and record-keeping systems

These technologies may process your personal and health information to assist in documentation, appointment scheduling, and treatment planning.

5.3 Recording of Consultations

Video and/or voice recordings may be made during virtual or in-person consultations. By agreeing to these Terms, you acknowledge that:

• Recordings are used for quality assurance, training, and verification purposes
• You will be explicitly informed before any recording takes place
• You have the right to withdraw consent for recording at any time
• Recordings are stored securely in compliance with Australian privacy laws

5.4 Disclosure of Information

Your personal information may be disclosed:

• To healthcare professionals involved in your care
• To business partners for operational purposes
• To third-party service providers who assist in providing our Services
• As required by law or court order
• With your express consent

5.5 Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure.

6. INFORMED CONSENT

6.1 Treatment Consent

Before any procedure, we will explain:

• The nature of the treatment
• Expected results
• Potential risks and side effects
• Alternative treatment options
• Post-treatment care requirements

6.2 Written Consent

Written consent will be obtained before any injectable or invasive procedure.

7. RISKS AND RESULTS

7.1 Potential Risks

All cosmetic procedures carry inherent risks. Common side effects may include bruising, swelling, redness, and temporary discomfort. More serious complications, though rare, can occur.

7.2 Results

Results vary between individuals. We cannot guarantee specific outcomes. Age, skin condition, lifestyle, and adherence to aftercare instructions may affect results.

8. AFTERCARE

Proper aftercare is essential for optimal results and minimising complications. You agree to follow all aftercare instructions provided. Failure to do so may compromise your results and increase the risk of complications.

9. INTELLECTUAL PROPERTY

All content on our website and materials, including logos, images, text, and branding, are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our permission.

10. SOCIAL MEDIA AND PHOTOGRAPHY

10.1 Clinic Photography

For clinical documentation, we may request photographs before, during, and after treatment. These images are part of your medical record.

10.2 Marketing Usage

We will obtain separate written consent before using any client images for marketing, social media, educational, or promotional purposes.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we exclude all liability for any direct, indirect, consequential, or incidental damages arising from your use of our Services.

12. GOVERNING LAW

The laws of New South Wales, Australia, govern these Terms. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services constitutes acceptance of any modifications.

14. CONTACT INFORMATION

If you have questions regarding these Terms, please contact us at:

Dr. Rob Cosmetic Doctor, 34 Bronte Road, Bondi Junction NSW 2022

15. ACKNOWLEDGMENT

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 22 Sept 2025 | V-2.0 by Robert Laidlaw